Frequently Asked Questions
We gathered the answers to some popular questions below. If you can’t find your question below feel free to contact us, and we’ll be happy to help.
Car Delivery
How do I arrange delivery?
After your new car arrives in stock and all the finance paperwork is complete, we will offer you a delivery date. You can then change this to a date that suits you, if you want. Cars are usually driven to your address for free, but sometimes they will be on a truck. You need to check the car for damage.
Can I specify a delivery date?
When you order your car, Ling’s Cars often gives you a good guess on delivery. It’s hard to be exact unless the car is already in stock. we will get a date when the car is due to the dealer, then we can work from that. Most customers are very happy with delivery dates, but if there’s a delay, Ling can’t use magic. So we are in the factory’s hands.
How is the car delivered?
After all the paperwork is done, and your car is prepared, it is delivered to you. This is free, as long as you live in a normal mainland address. Cars are usually driven on delivery, because they have wheels and they are designed to be driven. Sometimes, they might arrive on a truck or a trailer. If you want to book a trailer delivery, it usually costs slightly more.
Car Quote
What is 3+23?
What is 3+35?
The “three” means the number of payments for the initial rental. That’s how much you pay up front. You should beware that many other companies ask for 6 payments up front. The “35” or the “23” means the number of monthly payments.
What is the difference between Business Contracts and Personal Contracts?
There are a few differences between business contracts and private contracts. The main difference is VAT. Both contracts have VAT added, but on a business contract it’s calculated separately. Many businesses can claim VAT back. Private customers have the VAT included in the monthly price, because they can’t claim it back. Sometimes, there may be a slightly cheaper private deal, if you get mileage or car allowance at work.
Can I buy my car at the end of my contract?
Well, often you can. It depends on the type of the contract. But some finance companies don’t allow this. However, most customers just choose another brand new car at the end of the contract, and hand the old car back. That means you always have the latest car, have full warranty, and have the
new car smell.
Car Price
When do I pay my first payment?
The first payment is the “three plus” initial rental amount of your contract. This is usually paid just after delivery of your new car, by direct debit from your bank. Occasionally, it needs to be paid just before delivery. There may be an administration charge that needs paying just before delivery, too. You need to check the deal. Most people have a new car delivered before they pay a single penny.
Does Ling pay a referral fee?
Yes! Ling is always happy to reward a customer who refers another person for a car. It all depends on her margin, but she will usually be able to pay a reward for a customer referral, and she will keep this confidential. You can spend this on anything you like.
Do you have to pay VAT?
You need to make sure VAT is included in the price if you are a private customer. There are many dodgy companies on the web who deliberately show prices without the VAT, to appear cheaper. All private customers have to pay VAT, it’s the law and you can’t avoid it, so Ling always includes VAT in all personal contracts. Business customers can claim some of the VAT back. So make sure any prices you compare with include the VAT. Don’t be caught out by the dodgy car leasing companies out there.
